Question 1

What is Avaya Aura?

Accepted Answer

The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.

Question 2

What are Avaya Aura's top competitors?

Accepted Answer

Genesys Multicloud CX (discontinued) and Genesys PureConnect (discontinued) are common alternatives for Avaya Aura.

Question 3

What is Avaya Aura's best feature?

Accepted Answer

Reviewers rate Call park highest, with a score of 9.

Question 4

Who uses Avaya Aura?

Accepted Answer

The most common users of Avaya Aura are from Enterprises (1,001+ employees).