Name: Baremetrics
Rating: 10 (4 reviews)
Author: Baremetrics

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Development

AI Document Creation

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Enterprise Resource Planning (ERP)

Quality Management

Traceability

Enterprise

Accounting

Cash Flow Management

Investor Relations

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Blockchain Analysis

Bug Bounty

Business Rules Management

Cloud Storage

Data Integration

Deception Technology

Electronic Data Interchange (EDI)

Event Monitoring

Fraud Detection

Graph Database

Integration Platform as a Service (iPaaS)

Load Balancing

Mobile Device Management (MDM)

Network Function Virtualization (NFV)

Network Performance Monitoring

Rack Servers

Security Analytics

Security Awareness Training

Security Validation

Storage Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Computer-Assisted Translation

Content Management

Customer Journey Mapping

Email Marketing

Marketing Automation

Product Information Management (PIM)

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Microsegmentation

Security

Agriculture

Card Management

Computer-Aided Design (CAD)

Dealer Management

Medical Scheduling

Patient Engagement

Restaurant Management

Spreadsheet

Tour Operator

Travel Agency

Vertical-Specific

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### Revenue Tracking
Users generally praise Baremetrics for its robust revenue tracking capabilities. While some users appreciate the ease of tracking key metrics like MRR, ARR, and LTV, others have raised concerns about discrepancies in revenue figures between Baremetrics and other platforms like Stripe. Despite some users experiencing inaccuracies and difficulties in canceling subscriptions, the overall sentiment leans towards positive feedback on Baremetrics' revenue tracking functionality.

### Subscription Management
Reviewers have expressed mixed opinions about Baremetrics's subscription management capabilities. While some users appreciate the intuitive dashboards and dunning features for managing churn, others have raised concerns about inaccuracies in data presentation and difficulties in canceling subscriptions. The platform's ability to recover failed payments and provide insights into customer retention strategies seems to be a point of contention among users, with some experiencing issues with the recovery process and overall reliability of the data.

### Payment Processing
Users seem to have mixed opinions about Baremetrics' payment processing capabilities. While some users appreciate the ease of integration with Stripe and the customizable dashboards for tracking essential SaaS metrics, others have raised concerns about discrepancies in data accuracy and difficulties in canceling subscriptions. The tool's ability to automate the recovery of failed subscription payments is praised by some, but there are also complaints about the lack of clarity on what constitutes a successful recovery, especially in cases where subscription levels are adjusted post-failure. Despite some positive feedback on the intuitive dashboards and integration with Slack for efficient payment tracking, issues with data accuracy and cancellation processes seem to be recurring themes in user reviews.

### Customer Insights
Users generally appreciate Baremetrics for its comprehensive metrics and insights, particularly in areas like churn, LTV, and customer segmentation. Reviewers have highlighted the platform's ability to provide valuable customer insights, allowing businesses to track MRR growth, monitor churn on a customer level, and gain a better understanding of their customer base. While some users have mentioned minor issues with data accuracy and cancellation processes, overall, Baremetrics seems to offer a solid foundation for businesses to derive meaningful insights from their customer data.

### Churn and Retention
Users across various reviews have consistently praised Baremetrics for its powerful churn and retention analysis capabilities. The general sentiment leans towards positive, with users highlighting the platform's ability to provide valuable insights into customer retention and churn rates. Some users have expressed a desire for additional features, such as the inclusion of Revenue Retention alongside Net Revenue Churn, to further enhance their understanding of product-market fit. Despite some minor suggestions for improvement, the overall consensus is that Baremetrics excels in helping businesses track and optimize their churn and retention strategies.

### Customer Service and Support
Users consistently praise Baremetrics for its exceptional customer service and support features, highlighting their quick and helpful assistance in navigating the platform. The majority of reviewers express satisfaction with the responsiveness and effectiveness of Baremetrics' support team, noting that they are always ready to address any queries or issues promptly. While some users have pointed out minor usability issues, such as difficulties in organizing customer notes, the general sentiment remains positive towards the platform's customer service capabilities. Customers appreciate the convenience of having a dedicated support system that enhances their overall experience with Baremetrics.

### Reporting and Dashboards
While users appreciate the convenience and clear overview provided by Baremetrics' reporting and dashboards, there are concerns about the accuracy and reliability of the data presented. Some users have reported encountering bugs that lead to inaccuracies in reporting, making it challenging to rely on the platform for critical business decisions. Despite the visually appealing design and ease of navigation, the recurring issues with data accuracy have raised doubts among users about the trustworthiness of Baremetrics' reporting and dashboards.

### Data Management and Export
Some users appreciate the ease of sharing access and exporting data as CSV files in Baremetrics. However, there are concerns about the limitations in exporting specific metrics and the time taken for data refreshes. The feedback suggests a need for more flexibility in exporting data cuts and comparing sets of data over time.

Users have made several recommendations based on their experiences with Baremetrics. 

First, they suggest using Baremetrics alongside Intercom emails and support to maintain contact with users and track payments and NPS scores. This integration allows businesses to stay connected with their customers and gather valuable data on their performance.

Second, users recommend taking advantage of the trial period for Baremetrics as they believe it is an essential tool for businesses. The trial offers an opportunity to explore the features and benefits firsthand before making a commitment.

Third, users highly recommend reading Pigford's blog posts on scaling a startup. These articles have been helpful in their growth journey and provide valuable insights into business strategies and development.

Overall, users find Baremetrics to be a comprehensive solution for all their business analytics needs, offering an easy-to-use interface and fantastic support.

Helpful Metrics and Insights: Users find Baremetrics extremely helpful in providing a wide range of graphs, charts, and metrics that are essential for SaaS businesses. Some users have stated that the clear and concise metrics provided by Baremetrics cover everything they need to know about their business.

User-Friendly Interface and Convenient Sharing: The user-friendly interface and ease of sharing access among team members make it convenient and efficient to use. Several reviewers have mentioned how the intuitive user interface and easy navigation make it simple for them to find the information they are looking for.

Seamless Integration with Stripe: The integration with Stripe, the payment processing platform, is seamless and allows for easy data export as a CSV. Many users appreciate this feature as it saves them time and effort.

Difficulties with CSV export: Several users have found it challenging to export specific metrics in a CSV file from Baremetrics. They have mentioned that the current export functionality only allows for aggregate numbers, rather than different columns for different plans or segments.

Inaccurate reporting and bugs: Users have reported experiencing bugs in Baremetrics that led to inaccurate reporting. This has made the software unreliable for important financial discussions. Some users even mentioned that these bugs have recently come to light, indicating ongoing issues.

Limited customer support: Many users expressed frustration with the level of customer support provided by Baremetrics. They stated that their questions often go unanswered and described the support as almost non-existent.

Baremetrics is a software that has been highly valued by users for its ability to provide a comprehensive view of key business metrics at any time. This has greatly improved strategic knowledge and decision-making within organizations. Users appreciate the transparency that Baremetrics promotes across departments by allowing them to monitor MRR growth and churn on a customer level. By providing Monthly and Weekly KPIs, the software helps businesses improve their performance. Another aspect that users find beneficial is that Baremetrics eliminates the need for manual imports, making it easier and faster to access key data points. This allows users to stay on top of their business metrics and enables them to take action when subscription payments fail. The notes section in Baremetrics is also highly valued as it facilitates communication between business associates regarding customer interaction. One of the major advantages of using Baremetrics is its ability to provide insights into financials, user churn, and marketing success by tracking the number of users. Users rely on this software to keep track of key metrics and generate customized reports from the dashboard. It eliminates the need for manual calculations and provides a single view of metrics such as ARR and retention tables. Integrating Baremetrics with other platforms like Stripe and Intercom is another feature that users appreciate, as it frees up mental space by centralizing data. By offering better insights into customers, Baremetrics allows users to take meaningful action based on the data provided. The software also helps retain customers with dunning management and provides accurate revenue reporting. Baremetrics has gained a reputation for providing a more accurate read of MRR compared to other platforms like Stripe and Recurly. This reliability has made it a go-to tool for users who rely on tracking MRR, ARR, LTV, and other key numbers for goal setting and reporting purposes. With Baremetrics, users save time by getting access to metrics without waiting for data imports, helping them understand actionable steps for business growth. The software has also greatly improved tracking of sales, retention, and customer spending trends. Users find it convenient to add personal notes for tasks and appreciate the integration with platforms like Intercom. Additionally, Baremetrics facilitates immediate tracking of MRR, sharing information with investors and advisors, and understanding industry benchmarks for churn. By providing a clear understanding of customer lifetime value and key insights, Baremetrics helps users spread awareness of their company's progress. It allows them to fill holes and run reports easily, thus saving time and effort. Users rely on Baremetrics for sales automation and handling numbers efficiently. The software has been instrumental in building meaningful revenue forecasts and automating emails for failed payments. One of the key benefits of Baremetrics is its ability to create visibility and accountability. Users rely on the software to track the state of their business, as well as monitor customer acquisition and retention. By keeping up with KPIs and regularly reviewing reports, users are able to assess the health of their business and gain a better understanding of their customers. Overall, Baremetics offers a range of use cases that have proven beneficial for users. It provides a centralized platform for monitoring key business metrics, improving strategic knowledge, and promoting transparency across departments. The software saves time by eliminating the need for manual imports and calculations, while also offering integrations with other platforms to streamline data management. With insights into financials, user churn, and marketing success, users are able to make informed decisions and take meaningful action based on the data provided by Baremetrics.

Baremetrics headquartered in San Francisco provides metrics, forecasting, analytics, insights and engagement tools for teams using Stripe, Braintree, Chargify, Recurly, that provides business metrics like MRR, LTV, and subscription Churn.

Growth

Unlimited

Creatio

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.

Starter

Professional

Baremetrics

Revenue Operations

How to Create Plan in Baremetrics from Google Sheets - Google Sheets, Baremetrics

Likelihood to Recommend

Heroku Platform

Amazon CloudFront

AWS Lambda

Founder

Baremetrics 2021-03-11 15:42:17

Chief

Baremetrics 2021-03-04 16:58:40

Baremetrics 2021-03-04 10:05:05

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Transaction fees

Single dashboard

Clean ui

User experience

Drilling down

Home

Revenue Operations Platforms

I check my dashboard daily to get a high-level overview of my SAAS revenue. Tracking all the subscriptions from Stripe is a vital feature for my business. I also use the Recover functionality to automate emails to recover failed payments.

The failed payment recovery tool, Recover, works really well and has earned back its price many times over.
Drilling down on any metric is easy and provides configurable trendlines to see progress.
Benchmarking against other businesses in similar revenue tiers is really satisfying.

Metrics could be refreshed more frequently.
Forecasting doesn't allow for much configuration or changing of conditions.
It would be nice to consolidate plans that are essentially the same.

Using the Recover tool to follow up on delinquent and failed charges has paid for itself over 5 times.

Heroku Platform, AWS Lambda, Amazon CloudFront

We have been using Baremetrics to track our SaaS revenue metrics, recording our very first dollar of recurring revenue for the last four years. It is being used by the founding team (just me) on an almost daily basis to track the state of the business, including customer acquisition and retention. It creates visibility and accountability that we would never be able to create using our own tools like spreadsheets.

Simplifies recurring revenue tracking
Calculates common metrics
Allows us to track our changes to our products and marketing against metrics

Tracking of Stripe Connect transaction fees

What gets measured gets managed, so BM keeps us accountable

We use Baremetrics to keep up with our KPIs for a portfolio of software businesses. We actually have business processes around reviewing the Baremetrics reports every week. Our entire team has access and can use it to see business health and research/get to know our customers better.

Clean UI
Accurate metrics
Great user experience

In the early days, they weren't as accurate but they are very accurate and consistent now
It's kind of expensive for mostly just being reports from Stripe
I wish we could roll our reports up under a single dashboard

Helps team stay on top of KYC initiatives
ROI for dunning is great
Helps team stay motivated by giving easy access to reports

Baremetrics

Overview

What is Baremetrics?