Name: FourKites
Rating: 8.3 (3 reviews)
Author: FourKites

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

AI Development

Image Recognition

Version Control

Development

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Workflow

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Network Adapters (CNAs)

Custom Software Development Services

Data Integration

Data Privacy Management

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Migration

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

NoSQL Databases

Privileged Access Management

Release Management

Server Management

Tape Storage

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Customer Journey Mapping

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Mobile Advertising

Press Release Management

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Headless eCommerce

eCommerce Analytics

Sales

Animation

Computer-Aided Design (CAD)

Construction Workforce Management

Loan Servicing

Patient Engagement

Vertical-Specific

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### Real-Time Tracking and Updates
Users consistently praise FourKites for its real-time tracking and updates capabilities. The platform's ability to provide real-time visibility of shipments and updates has been a game-changer for many users, allowing them to streamline operations and enhance customer service. The ease of tracking shipments globally across various modes of transport and the proactive approach enabled by real-time tracking have been highlighted as key benefits by reviewers. Additionally, the platform's user-friendly interface and detailed reporting features have been commended for enhancing operational efficiency and decision-making processes. Despite some minor concerns raised about carrier onboarding in Europe, the overall sentiment towards FourKites's real-time tracking and updates functionality remains positive and impactful.

### Shipment and Load Tracking
Reviewers consistently praise FourKites for its robust shipment and load tracking capabilities. Users appreciate the ability to track shipments globally across various modes of transport, providing real-time visibility and enhancing proactive customer service. The platform's dynamic ETA and geofence precision have been particularly beneficial in optimizing load times and improving overall logistics efficiency. Additionally, users find the dashboard reporting system valuable for identifying areas of improvement and enhancing customer communication through network visibility features. Despite some minor concerns, such as occasional loading issues, overall sentiment remains positive towards FourKites's shipment and load tracking functionalities.

### Supply Chain Optimization
Users consistently highlight FourKites's supply chain optimization as a key strength, emphasizing the significant benefits it brings to customer-centricity and operational efficiency. The platform's predictive analysis, particularly for international imports, has revolutionized tracking processes, leading to improved communication with end customers and enhanced overall supply chain performance. Additionally, users appreciate FourKites's responsiveness to customer feedback, with the team actively developing new capabilities based on user suggestions to address evolving business needs. The visibility provided by FourKites not only enhances shipment status monitoring but also enables quick identification and resolution of supply chain disruptions, ultimately streamlining logistics operations. While some users suggest improvements in the executive dashboard for enhanced actionable insights, the general consensus remains highly positive regarding FourKites's supply chain optimization functionalities.

### Carrier and Driver Management
Users generally find FourKites's carrier and driver management capabilities to be a valuable asset in enhancing operational efficiency. While some reviewers appreciate the ease of tracking drivers and equipment status, others express concerns about onboarding challenges and limited carrier support, particularly in Europe. The platform's ability to provide real-time updates and improve communication between carriers and distribution centers is acknowledged, although some users highlight the need for better compliance and documentation from carriers to fully leverage the system's benefits. Despite some challenges, FourKites's carrier and driver management features are seen as instrumental in streamlining processes and enhancing visibility within the supply chain.

### Transportation and Freight Management
User sentiment about FourKites's transportation visibility and freight management capabilities varies among reviewers. While some users praise the platform for providing real-time updates on transportation status and estimated arrival times, others have encountered issues with software updates not accurately reflecting the actual delivery process. The ability to track shipments in real-time and anticipate delays has been highlighted as a significant benefit by many users. Additionally, the platform's features such as detention approvals and delivery alerts have been commended for enhancing operational efficiency and customer service. Despite some concerns raised about driver assignments and software glitches, overall, users appreciate the value that FourKites brings to transportation and freight management processes.

### Customer Communication and Service
Users have expressed mixed opinions regarding FourKites' customer communication and service capabilities. While some appreciate the platform's innovative tools and real-time updates for customers, others have raised concerns about the responsiveness and effectiveness of the customer service team. There is a notable divide between users who find the customer service satisfactory and those who feel it requires significant improvement. The ability to provide accurate information to customers and enhance overall communication remains a key area of focus for FourKites based on user feedback.

### Delivery and Arrival Scheduling
Users generally appreciate FourKites for its ability to provide accurate estimated arrival times and streamline delivery scheduling processes. While some users have noted occasional inconsistencies in ETA calculations, overall, the platform's features like real-time tracking and dynamic ETA estimations have been commended for enhancing operational efficiency and customer satisfaction. Additionally, the platform's user-friendly interface and detailed insights into delivery schedules have been highlighted as valuable assets for logistics management.

### Implementation and Onboarding
Users have expressed varied opinions regarding FourKites's implementation and onboarding processes. While some users have highlighted the challenges faced during carrier onboarding and the time-consuming nature of the process, others have praised the tool for its ease of use and the support provided by the implementation team. Recommendations from users emphasize the importance of dedicated personnel to oversee the use of FourKites, as well as the need for clear communication with carriers during the onboarding process. Despite some users experiencing delays and difficulties, others have commended the platform for its ability to streamline operations and improve tracking efficiency.

### Compliance and Accountability
Users generally agree that FourKites excels in compliance and accountability features based on their reviews. The platform is praised for its ability to enhance carrier compliance and visibility to ensure on-time deliveries. Users appreciate the tool for helping them maintain high levels of compliance and accountability, allowing them to stay on top of sales representatives and identify trends effectively. Additionally, the real-time updates and geofencing feature contribute to building transparency and accountability between brokers and carriers, ultimately improving customer service. Despite some challenges with tracking inconsistency and infrequent pings, users acknowledge that FourKites plays a significant role in ensuring accountability throughout the transportation process. The platform's insights and analytics capabilities further support users in improving detention tracking, carrier compliance reviews, and sustainability efforts. Recommendations from users emphasize the importance of dedicating resources and pushing for carrier compliance to maximize the benefits of the platform.

### Transportation Management Systems (TMS) Integration
Users generally appreciate FourKites for its robust transportation management systems (TMS) integration capabilities. While some users have encountered challenges with the setup process and occasional bugs leading to incorrect data in their TMS, the overall consensus is positive regarding the integration with TMS platforms. The ability to automate processes, have all tracking information in a single platform, and improve communication through technical integration has been highlighted as significant benefits by users. Additionally, the integration with TMS systems has been commended for enhancing performance and streamlining operations for various teams. Despite some minor issues, users find that the TMS integration with FourKites offers valuable functionalities and contributes to overall operational efficiency.

### Reporting and Analytics
Users generally appreciate the comprehensive reporting and analytics capabilities offered by FourKites, citing features like insightful dashboard reporting, predictive analytics, and the ability to track shipments across different modes of transportation. While some users find the reporting function to be slightly limited or requiring additional costs for advanced features, overall, the consensus leans towards the effectiveness and usefulness of FourKites' reporting and analytics tools in enhancing operational efficiency and decision-making processes within supply chain management.

### Technology and Innovation
Users generally appreciate FourKites's technology and innovation capabilities, highlighting the platform's user-friendly navigation and constant updates based on user feedback. While some users mention a learning curve, they acknowledge the excellent support team and knowledge base that aid in overcoming challenges. The emphasis on customer needs and commitment to customer-led innovation are also noted as valuable aspects of FourKites's technology and innovation approach.

FourKites, headquartered in Chicago, offers their freight tracking and management products, supporting freight and logistics management. Their offerings include load tracking for truckload, ocean freight, and rail transport, real-time predictive ETA, proof-of-delivery and dock rating, refrigerated freight temperature tracking, and other features.

FourKites

Supply Chain Visibility

Likelihood to Recommend

Atlassian Confluence

Atlassian Jira

Automation Anywhere

Hubstaff

Director Integrated Marketing

FourKites Predictive Visibility Platform 2021-05-20 07:31:31

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Supply Chain Visibility Software

This software is my choice to manage all the activities related to the supply chain as It has opened new ways for me to assess the ROI of real-time freight visibility. It is integrated with almost all the TSM, by which I always have the information about the current status of the market thus I know about the business units and operations so that I can devise new plans.

I like its feature of MacroPoint that helps me to get the location visibility and provides me detailed analytical solutions.
Not only in tracking but it has also given me the vision to analyze which will be the best suitable carriers for me that could match our network, thus it increases the efficiency and creates greater margins.
For me, it is a very useful platform. Its automation programs give easiness in may daily work.

I do not have any major complaint against Fourkites.
It is going well and keeps every single feature I want in its services.
The price should be revised and should be made more comfortable for the users.

Fulfillment.
Financial performance.
ETA and compliance.
Geofencing.

They should reduce its cost.
Customer support is well-trained and professional.
KPIs performance is amazing.

Hubstaff, Atlassian Confluence, Automation Anywhere

FourKites

Overview

What is FourKites?