Question 1

What is RingCentral Contact Center?

Accepted Answer

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and  omni-channel integration with SMS, email, and social media platforms.

Question 2

What are RingCentral Contact Center's top competitors?

Accepted Answer

Talkdesk and Genesys Cloud CX are common alternatives for RingCentral Contact Center.

Question 3

What is RingCentral Contact Center's best feature?

Accepted Answer

Reviewers rate Predictive dialing highest, with a score of 9.6.

Question 4

Who uses RingCentral Contact Center?

Accepted Answer

The most common users of RingCentral Contact Center are from Mid-sized Companies (51-1,000 employees).