Our nonprofit loves Mailchimp
October 25, 2024

Our nonprofit loves Mailchimp

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Intuit Mailchimp

We use Mailchimp to send newsletters, event invites and other major e-blasts to our auidences. We needed a way to send mass emails and Mailchimp does a great job. We've also recently incorporated surveys, but that's still new for us. We hope to have more info in the coming weeks.

Pros

  • Newsletter building and sending
  • Customer service
  • Ease of use
  • Nonprofit discount

Cons

  • Better communication when things change
  • Time saving
  • Higher open rate
  • Higher click rate
  • List growth
  • Great way to grow audience
  • Great way to contact prospects
They have been very helpful when I had questions. For example, I got an email about compliance around Gmail email addresses. I hopped on the phone and spoke to someone who helped me clean up my lists and make sure everything was compliant before our next email campaign. They also helped me understand the process better.
The customer service representatives do a great job of helping us with our marketing when we have questions or run into issues. All of the online resources on Mailchimp's website also do a great job of explaining things from everyday issues/questions to bigger issues we may run across. We also use those resources in training.
Mailchimp is easier to use and has a better flow when it comes to work. I haven't used Constant Contact in a very long time, but I do remember some aspects of it. Mailchimp is like an elevated version, and I love the drag-and-drop components for email campaigns.

Do you think Intuit Mailchimp delivers good value for the price?

Yes

Are you happy with Intuit Mailchimp's feature set?

Yes

Did Intuit Mailchimp live up to sales and marketing promises?

Yes

Did implementation of Intuit Mailchimp go as expected?

Yes

Would you buy Intuit Mailchimp again?

Yes

There are lots of times where we may need to send a targeted email blast to donors, advisors or nonprofit/community folks. Mailchimp is great for doing that. We have our lists and make sure to update them so people can get their emails. It's easy to build out the emails and send.

Intuit Mailchimp Feature Ratings

8.9
WYSIWYG email editor
10
Dynamic content
8
Ability to test dynamic content
10
Landing pages
8
A/B testing
8
Mobile optimization
9
Email deliverability reporting
9
List management
9
Triggered drip sequences
Not Rated
Not Rated
Lead nurturing automation
Not Rated
Data quality management
Not Rated
Not Rated
Event/webinar marketing
Not Rated
9.0
Social sharing and campaigns
Not Rated
Social profile integration
9
9.7
Dashboards
10
Standard reports
10
Custom reports
9
9.5
API
10
Role-based workflow & approvals
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Third-party software integrations
9

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 7 months ago
    Thank you so much for your review! We're thrilled to hear that our team has been helpful and that you're happy with our service. We're always striving to improve our communication and make sure our customers are informed of any changes. We appreciate your feedback and will continue to work hard to make sure you have the best possible experience with Intuit Mailchimp.

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