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OwnBackup

OwnBackup

Overview

What is OwnBackup?

The OwnBackup platform is designed to provide a comprehensive Salesforce backup and recovery solution that minimizes user-inflicted data loss risk and costs, supports regulatory compliance, and builds business resiliency.

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Learn from top reviewers

Great investment for peace of mind

Rating: 10 out of 10
April 30, 2024
IncentivizedVetted ReviewVerified User
We use OwnBackup for backing up our Salesforce Service Cloud instance as well as archiving and un-archiving the vast amount of emails we receive. This allows us to save on Sal...
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Verified user
Professional
OwnBackup4 years of experience

OwnBackup Stacks Up!

Rating: 10 out of 10
March 14, 2023
IncentivizedVetted ReviewVerified User
We use OwnBackup for daily backups of our production Salesforce instance as well as our Partial Sandbox instance and developer sandboxes when appropriate. We also backup both ...
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Samantha Shain
Employee - Information Technology
Data Solutions Manager
William Penn Foundation
OwnBackup3 years of experience

Own your backups with OwnBackup

Rating: 10 out of 10
September 2, 2020
IncentivizedVetted ReviewVerified User
We use OwnBackup to backup our Salesforce environment, and when necessary, to restore data. We also use it to seed sandboxes. In addition, I've also used it to research change...
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Verified user
Administrator
OwnBackup3 years of experience

Salesforce OwnBackup Review

Rating: 8 out of 10
January 21, 2020
IncentivizedVetted ReviewVerified User
This is used by CRM department. We use this for handling customer service incidents (Complaints and Problems).
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Bharath Bhushan Sontike
Consultant - Information Technology
Module Lead
Capita IT and Networks (Ventura India Pvt., Ltd)
OwnBackup2 years of experience
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Pricing

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SalesForce Backup

$500.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is OwnBackup?

OwnBackup Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use and navigate: Users find OwnBackup easy to use and navigate, with an intuitive interface that makes tasks simple and efficient. The simplicity and ease of use of OwnBackup are mentioned by users, who find it easy to navigate and quickly access the information they need. Some users even describe the user interface as intuitive and user-friendly.

Reliable backup solution: Users find OwnBackup to be a reliable and efficient backup solution, appreciating the peace of mind knowing that their data is securely backed up and can be easily restored. They have confidence in the backup and restore processes, even though they have not yet used it for a disaster recovery situation. The ability to backup and restore data quickly and accurately is highly valued by users, who appreciate the speed and efficiency of the backup and restore processes.

Excellent customer support: Users find the customer support provided by OwnBackup to be excellent, appreciating the responsiveness and helpfulness of the support team. They describe it as fantastic and awesome to work with. Having reliable customer support ensures that users can get assistance when needed, further enhancing their experience with OwnBackup.

Confusing User Interface: Many users have expressed frustration with the confusing and visually unappealing user interface of OwnBackup. This has made it challenging for them to navigate the software and perform tasks efficiently.

High Pricing: Several reviewers have pointed out that OwnBackup's pricing is higher compared to its competitors. The cost may be a significant factor for some customers, especially those from large organizations with multiple users.

Complex Data Restoration Process: Users have reported difficulties with the complex process of restoring data in OwnBackup. They find it challenging to select specific data elements and retrieve detailed information, which can hinder their ability to effectively restore backups.

Users consistently recommend OwnBackup for its ease of use, UI navigation, and dedicated support team. They also highlight its position as a leading Salesforce backup solution that provides an added level of security and peace of mind. Features like scrambling data, sandbox seeding, and easy setup are highly regarded. Furthermore, OwnBackup is praised for its reliability, good service, good support, and value for the cost. Users strongly recommend OwnBackup as a must-have tool for every company that cares about their data. They suggest considering the seeding use-case and reaching out to the support team for any concerns. Additionally, users emphasize the importance of researching pricing options and not compromising on cost when selecting a backup solution like OwnBackup.

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(1-4 of 4)

Great investment for peace of mind

Rating: 10 out of 10
Incentivized
April 30, 2024
Verified User
Professional in Information Technology
Apparel & Fashion Company, 201-500 employees
Vetted Review
Verified User
OwnBackup
4 years of experience
Use Cases and Deployment Scope
We use OwnBackup for backing up our Salesforce Service Cloud instance as well as archiving and un-archiving the vast amount of emails we receive. This allows us to save on Salesforce storage space by removing emails from the system, while still giving users the ability to quickly pull those records back into Salesforce if needed.
Pros
  • Archiving
  • Customer Support
  • Backup of Salesforce Data
  • Cost
Cons
  • More features
  • Better UI for administration
Likelihood to Recommend
OwnBackup is a great solution for anyone wanting to backup their Salesforce data reliably. It is also a great solution for archiving older records that still need a UI that allows users to easily access those records in the future.
OwnBackup Feature Ratings
Data Center Backup (3)
56.66666666666667%
5.7
Management dashboard
70%
7.0
Retention options
100%
10.0
Encryption
N/A
N/A
Enterprise Backup (3)
56.66666666666667%
5.7
Operational reporting and analytics
70%
7.0
Malware protection
N/A
N/A
Ransomware Recovery
100%
10.0
SaaS Backup (4)
100%
10.0
SaaS Product Integration
100%
10.0
Multiple Data Restoration Options
100%
10.0
Data Auditing and Search
100%
10.0
Data Storage in the Cloud or On-Premises
100%
10.0
Return on Investment
  • The archiving features of this product have had an ROI of $18K for storage costs recurring annually
  • We have not had to do a full restore of backups, but if we did loose data and have to perform a full restore OwnBackup would easily become our most valuable tool
Other Software Used

OwnBackup Stacks Up!

Rating: 10 out of 10
Incentivized
March 14, 2023
SS
Samantha Shain
Data Solutions Manager
William Penn Foundation (Philanthropy, 11-50 employees)
Vetted Review
Verified User
OwnBackup
3 years of experience
View profile
Use Cases and Deployment Scope
We use OwnBackup for daily backups of our production Salesforce instance as well as our Partial Sandbox instance and developer sandboxes when appropriate. We also backup both data and metadata. The data included in our instance spans our program, operations, communications, and finance departments. We have primarily used OwnBackup to restore data that was deleted during a "cascade delete" event, where a user deleted a record and all of its related data. We also used OwnBackup to restore metadata that was erroneously deleted.
Pros
  • User interface - easy to use
  • Trust worthy - I know that it works
  • Proactive notifications - they let me know if something seems risky
Cons
  • Price - it is one of our most expensive third-party applications
  • User adoption - we are still not leveraging all of the OwnBackup features
Likelihood to Recommend
OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.
Most Important Features
  • Daily backup of data and metadata from multiple SFDC environments.
  • Ability to compare, find, and restore lost or corrupted data.
  • Ability to seed sandboxes with test data.
Return on Investment
  • Saved hours of time and agony restoring lost metadata.
  • Restored important data that was deleted by mistake.
  • Security and peace of mind.

Salesforce OwnBackup Review

Rating: 8 out of 10
Incentivized
January 21, 2020
BB
Bharath Bhushan Sontike
Module Lead
Capita IT and Networks (Ventura India Pvt., Ltd) (Information Technology and Services, 5001-10,000 employees)
Vetted Review
Verified User
OwnBackup
2 years of experience
View profile
Use Cases and Deployment Scope
This is used by CRM department. We use this for handling customer service incidents (Complaints and Problems).
Pros
  • We use this for backing up data for unforeseen contingency.
  • This helps our organization to compare, recover and replicate in case of disaster recovery.
Cons
  • User specific notification configuration can be improved.
  • Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.
Likelihood to Recommend
As we are in the service industry, we need regular backup and uninterrupted service at all levels. Previously, this has been taking overload to backup and comply the service levels. With Salesforce OwnBackup this overload has been reduced.
Return on Investment
  • Cost effective.
  • In-house Salesforce OwnBackup Support team is not required.
Alternatives Considered
The decision is a corporate office decision based on the usability and service agreements between customer and company.
Support Rating
8
Based on my own experience and by other team members.
Other Software Used

Own your backups with OwnBackup

Rating: 10 out of 10
Incentivized
September 02, 2020
Verified User
Administrator in Other
Higher Education Company, 1001-5000 employees
Vetted Review
Verified User
OwnBackup
3 years of experience
Use Cases and Deployment Scope
We use OwnBackup to backup our Salesforce environment, and when necessary, to restore data. We also use it to seed sandboxes. In addition, I've also used it to research change history of records by viewing the previous state of data. It used by all departments in our organization that use Salesforce.
Pros
  • Automatic, daily full backups of data.
  • Users have access to backups
  • User friendly interface
Cons
  • I wish there was more detailed documentation on the search tools
Likelihood to Recommend
Very helpful for backup and recovery. Allows the ability to manage this "in house" instead of having to rely on Salesforce support. There is a browser-based User interface for searching and managing your backup data. The native data export tool is not automatic and can not be run daily and has no UI for managing data.
Return on Investment
  • OwnBackup has allowed us to very quickly restore accidentally lost data.
  • OwnBackup offers great protection and security against data loss.
  • Also useful for sandbox seeding.
Alternatives Considered
The native Salesforce weekly export tool is not a sufficient backup solution. It must be run manually and can not be run more frequently than once a week. The resulting backups are a collection of CSV files. OwnBackup automatically backs up your data daily and has a web interface to search and manage your backups.
Support Rating
10
OwnBackup has been very responsive on the few occasions where we've needed help.
Other Software Used
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