Verint Community

Formerly Telligent Community

Verint Community is used by myself as the one stop shop to learn, collaborate and network about the Verint Technology our contact center purchased. I have learned it is true that what you put into something your work with with improves the results you get out of it. The community has allowed me insights to new visions for quality, training, scheduling and providing productive coaching and development for our contact center associates. It also lets me see how the contact center is trending and the pros and cons of moving in that direction. I appreciate so much the quick response of the admin team and other Verint users in the community. Give it a try, you will find benefit.

My company uses Verint Community to host and manage our online user community, connecting our customers, partners, employees, and anyone else interested in our products. Members share experiences, help solve technical challenges, stay up-to-date on company updates and product releases, access our training resources, and much more. The platform is extremely flexible and customizable, so the digital customer experience fits extremely well within our existing branding, making the site feel like "ours" instead of other platforms which are more obviously "an X community with the customer's branding and color scheme." This also gives the ability to configure the community actions and user experience to fit our needs on a whole-site and per-group basis, so the community can be the right thing, in the right place, at the right time, for all users. We also have moments where it feels like we've barely scratched the surface of what's possible and look to continue to leverage the flexibility extensively over the next year and beyond.

We use the Verint Community as both a resource for watching and reading articles to learn and grow and a place to peruse and share ideas on how to improve the product.

We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Verint/Telligent after careful analysis of several community platforms. Verint/Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.

We use Verint community as a knowledge retention platform where users can find/ask questions for their issues. Currently this platform is being used more as a question-answer community, but we're trying to shape it up as a true global community. So, we've been hosting events, crow sourced content (Community Guides, etc.) and other advocate programs. With our community, we will be able to track ROI by seeing how many answers have been provided, and what are the issue trends that we're seeing with our products once a piece of content is pushed on the community. We've also deployed a federated search on our community which will enable us to track user journeys, and track deflections from previous already existing community threads.